Regular clothing is fine most of the time, however clothing should allow access to the area of concern. For example, if you have a knee problem, it is best to wear shorts or pants that can roll up.

We do not require a doctor’s note to begin treatment, however your insurance company might need one. Best to check your insurance policy for requirements.

Treatments are not covered by OHIP.

However, if you have extended health insurance (EHC) you may be covered.

Yes! We can bill most insurance companies directly for most services. 

Please inquire about direct billing policies and details in clinic.

You can book your appointment by phone, email or online.

As of January 1st, 2023, new and existing clients booking online will be required to reserve their appointment with a credit card.

Cards will not be charged at the time of booking.

Should there be a missed appointment or late cancellation that requires payment, the administrative team will be in contact to discuss your desired form of payment. If we are unable to contact you after a missed appointment, the card on file will be charged. Having a credit card on file simplifies this process.

Your appointment time is reserved just for you. A late cancellation or missed visit puts a hole in the therapist’s day that could have been filled by someone else. As such, we require 24 hours notice for any cancellations or changes to your appointment. Client’s who provide less than 24 hours notice or miss their appointment will be charged a no show/cancellation fee.

There is a lot of overlap between physiotherapy and chiropractic, the only difference being that chiropractic can also include joint manipulations (adjustments) if needed. Most people think of physiotherapy as more for muscles and soft tissue, and chiropractic as more for bones and joints. However, both physiotherapists and chiropractors can treat either. Here at MediOne Physio & Rehab, our Chiropractors practice with an evidence-based medical approach specialized with hands-on clinical skills to assess, diagnose and treat various musculoskeletal conditions.

Both disciplines may also use: electrotherapy, ultrasound, acupuncture, shockwave, laser and other modalities.

Still unsure? Don’t hesitate to contact us through email for more information.

Our Acupuncture practitioners use a painless insertion technique, with a two hand contact, providing comfort and control at all times. Modern acupuncture needles are very thin, stainless steel, sterile, and single use. They are solid with a round tip that gently parts tissues without damaging them. Discomfort during this process is minimal.

At times, a special electrical device is used to improve the effects of the treatment. This electrical stimulation is quite comfortable. Some treatments may include other modalities that may be of benefit for healing.

A positive response is usually seen quite early, sometimes even in the first session. Your practitioner will design the best plan for you, based on your condition.